Service Desk

{"xsrfToken":"BG4V-BG5K-FD5Z-RFZI_dc4b5616c960c7d0d172a15933379a18fac976b6_lout","branding":{"id":"1","key":"jsd","name":"Customer success","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#183c61","headerLinkHoverBGColor":"#183c61","headerBadgeColor":"#183c61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/267be058-900a-492f-ba07-ef1fe843d21f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTVmM2UwZC1lMzY0LTQ1MWItOGVkYy0yNjUyOGYzNmZkYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2N2JlMDU4LTkwMGEtNDkyZi1iYTA3LWVmMWZlODQzZDIxZiI6WyJyZWFkIl19LCJleHAiOjE1OTA1MTQxOTYsIm5iZiI6MTU5MDUxMzUzNn0.kDQiTmCKrYu85xzMbC98YPOZadWpsSjUupHPruZ-7r8&client=f15f3e0d-e364-451b-8edc-26528f36fdc4&mode=fit","logoId":"267be058-900a-492f-ba07-ef1fe843d21f","isLogoAvailable":true,"helpCenterTitle":"Please let us know how we can help you","sharedPortalName":"Move Work Forward","userInitialAnnouncementHeader":"Checkout out our guides","userInitialAnnouncementMessageWiki":"Follow our <a href=\"https://moveworkforward.atlassian.net/wiki/spaces/DOCS/pages/657752103/Guides\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">guides</a> to find more.","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Please let us know how we can help you","sharedPortalName":"Move Work Forward","announcementHeader":"Checkout out our guides","announcementMessage":"Follow our [guides|https://moveworkforward.atlassian.net/wiki/spaces/DOCS/pages/657752103/Guides] to find more.","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#205081","helpCenterTitleColor":"#ffc200","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"jsd","projectId":10001,"serviceDeskId":1,"name":"Customer success","description":"Welcome! Please let us help you.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10527,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"25","name":"Request a demo","descriptionHtml":"","callToAction":"Request a demo","introHtml":"Request a demo","icon":10532,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[1],"key":""},{"id":"1","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Something is not working","icon":10538,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[1],"key":""},{"id":"7","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"Request a new feature","icon":10526,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[1],"key":""},{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10520,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""},{"id":"4","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10528,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[],"key":""},{"id":"5","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10534,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[],"key":""},{"id":"6","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":10525,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[],"key":""},{"id":"8","name":"Onboard new hires","descriptionHtml":"","callToAction":"Onboard new hires","introHtml":"Request access for new employees.","icon":10504,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"9","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10510,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"10","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10521,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[],"key":""},{"id":"11","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10537,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[],"key":""},{"id":"12","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10518,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"13","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10516,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10516","groups":[],"key":""},{"id":"14","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade JIRA.","icon":10523,"iconUrl":"https://moveworkforward.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10523","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"1. Common Requests"}],"orderMapping":{"1":[25,1,7],"4":[2,9,11,12],"2":[1,11,14],"3":[1,10,13],"5":[7,3,4,5,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1f1fb1f4-6c79-3fd8-9e73-6a1b23256174","appLinkName":"System Confluence","appLinkUrl":"https://moveworkforward.atlassian.net/wiki","spaceKey":"DOCS","spaceName":"Docs","spaceUrl":"https://moveworkforward.atlassian.net/wiki/spaces/DOCS"},"labels":[],"projectKey":"F1","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"F1","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Move Work Forward","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://moveworkforward.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}