Use cases for Microsoft Teams Jira Connector
There are a few use cases presented below, but of course there are many more ways to use Microsoft Teams Jira Connector:
Setup a Jira-feed channel for your team to stay on top of Jira changes. Filter the notification down to get only important information.
Your team owns a set of components and you want to get notified when somebody creates an issue related to your components. You will setup the components filter with
At least one should be present matching strategy.
You own an Epic
Microsoft Teams Jira Connector Alerts and you want to know when an issue if added or commented and has this Epic.
You will setup the Custom Fields filter to narrow down notifications by the Jira Epic link.
You own a project and want to know when an issue is transitioned to
Done or commented. You can setup event filters with issue status transition filter to narrow down the amount of notifications you get. And don’t forget to select the Jira project you care about as another filter also.
QA Demo ready
Your QA teams assists your development team with quality processes and want to get notified when a particular issue gets transitioned to
QA Demo Ready status, so that they can proactively schedule the demo, spread the load between the team members and prepare accordingly.
You can use issue transition filter to get notified only about the transitions you care about.
IT Support audit log
You’ve got a few IT Administrators who uses Jira Service Desk to get service requests from other teams, they want to get notified about new requests in the support-feed.
They can use Microsoft Teams Jira Connector to setup a rule against they Jira Service Desk project to improve their SLAs and look more professional.
There is are global and project-level configuration pages.
The global configuration is in the System → Microsoft Teams.
Microsoft Teams channel configuration
Go to the Microsoft Teams channel configuration and add a connectorclick
Incoming Webhook and add onepress Add button. Put the name as Jira and download the Jira logo from herethe Internet.
Set the name and the icon of the Connector.
Copy the webhook URL that will be used later on during the configuration process.
Microsoft Teams Jira Connector configuration
Microsoft Teams Jira Connector has notion of rules, where each rule indicates an intent to get notified about something. You and your teams can have as many rules as you want.
In order to save the rule you need to press the Save button. The cancel operation will close the dialog without saving the settings.
When the rule has been added it will appear in the main rules list.
Some filters have a matching strategy will provide more flexibility on how they should be matched. Currently matching strategies are supported for labels, components and custom fields.
When you just installed the App, please try to create a very simple configuration to the event "Someone leaves a comment" and with no filters. This will validate that the plugin has the correct license.
Important: after you delete the rule there is no way
When a person deletes a rule they have a confirmation dialog which is the last stop before the deletion process can be aborted.
Get help or suggest a feature
You can create a Jira Service Desk support request with all information you could gather, please include the screenshot of the configuration (please don't worry about the webhook URLs, we won't store or use them) and the logs or errors you could find in the browser or on the server-side.